Refund policy

Returns and Refunds 

If your product is unsatisfactory, please ask us any questions or in the unlikely event that you have any complaints about the product via email. You have 14 days from the date of receipt to return the item. Please provide your name, delivery address, order number and email address and confirmation that the item has been sent back to the sender. We can return the package from the sender so that it reaches our facility. We will reimburse you using the same method of payment you used with your purchase. Please allow up to 5 days for your refund to reflect on your statement. 

When will I receive my full refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.
PayPal: 1-5 business days
Credit/Debit Card: 1-5 business days

 An Order Shows it is Being Returned To Sender

 There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. We would advise contacting us to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped.
The email for any returns to sender is: refund@tarasportswear.co.uk

 Product lost via Mail Order  

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. we cover the costs of reprinting and shipping a replacement order for you. Try to double check that you have any confirmation of the lost order via email through our shipping address for confirmation. The email is refund@tarasportswear.co.uk 

 Damaged Products/Items

If something arrives damaged, send a photo of the damaged goods to jason@tarasportswear.co.uk then we'll gladly send a replacement at no cost to you.

To submit a claim for a return/exchange

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. The email is: jason@tarasportswear.co.uk 

 Quality Concerns or Customers Changing Their Minds

Any returns or problems that occur because of an error on our part will be handled at our expense. If your customer would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

 Wrong Address for The Recipient 

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If the package was not returned to sender, then you would have to process a new order to replace the original.

How can I get a refund if my credit/debit card is no longer valid or has expired?

For security reasons, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.

 

FAQ’s:  


Where are returns sent?
Once the return package reaches back from the sender’s address, we will notify you via email.  
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. T.A.R.A sportswear covers the costs of reprinting and shipping a replacement order for you.
Try to double check that you have any confirmation of the lost order via email through our shipping address for confirmation. 
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. We would advise contacting us to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to enquiries@tarasportswear.com then we'll gladly send a replacement at no cost to you.
How are returns handled differently when comparing quality concerns or customers changing their minds?

Any returns or problems that occur because of an error on our part will be handled at our expense. If your customer would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

How do I report a problem with my order?
We may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays. 

How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

What if the recipient's address was wrong?
If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If the package was not returned to sender, then you would have to process a new order to replace the original.

If you require any information please do contact us on email: refund@tarasportswear.co.uk

Jason Barracks - CEO 
 
WHY DOESN'T T.A.R.A Sportswear HAVE A PHONE NUMBER?
T.A.R.A Sportswear does not have a call centre and we're not set up to handle high volumes of phone calls.
The T.A.R.A sportswear brand was built online, hence why we provide customer support and email.   
MORE QUESTIONS?
Please contact us on enquiries@tarasportswear.com